Contact the author

Tilepane is made by one person, Fuuqiu. Mail sent here is read by that person.

How long until you hear back

Usually within a couple of days. It is one person answering, so a weekend or a time zone can stretch that, but every message is read.

Something broke

Tell me what you were doing, what happened instead, and what you expected. These four details turn most reports into a fix on the first reply:

The steps that led to it, in the order you did them.
Your iPad model and iPadOS version.
The Tilepane version, from the bottom of Tilepane’s Settings.
A screenshot or the exported file, if the problem is something you can see.

A print came out wrong

Send the spec sheet or the exported file if you can, plus what the print shop or platform asked for (size, dpi, repeat type). Most print problems come down to one of those three.

Something is missing

Ideas are welcome, especially from people who print and sell patterns. Tell me what you were trying to make and where Tilepane got in the way.

About a purchase

Pro is sold through the App Store, so Apple holds the billing. To cancel a subscription, open the Settings app → your name → Subscriptions. Refunds are requested from Apple, not from me — I can’t issue one and never see your payment details. For anything else about Pro, write to me and I’ll help.

What I can’t do

I can’t recover tiles from a lost or reset iPad. Nothing you make is stored on a server of mine, which is what keeps it private — and it also means there is no copy to restore from unless you had turned on iCloud backup, which only you can unlock.

This is the same text that ships inside the Tilepane app (Settings), word for word.